22Bet Casino Privacy Policy

1Introduction & Scope

Welcome to 22Bet Casino. This Privacy Policy ("Policy") applies to the 22Bet Casino website, mobile application, and all associated services. It describes how we collect, use, store, and protect your personal information.

By using our platform, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact our customer support.

2What Information We Collect

22Bet Casino collects two types of data from you — information you provide directly, and information collected automatically.

Personal Information (Provided by You)

Automatically Collected Information

• IP address & device information
• Browser type and version
• Time spent on the platform and pages visited
• Cookies & Local Storage Data
• Login & Logout Times

3How We Collect Your Data

22Bet Casino collects your information through the following methods:

• Direct Collection: Through registration forms, payment forms, KYC document uploads, and customer support interactions.
• Automatic Collection: Browsing activity is tracked via cookies, web beacons, and log files.
• From Third Parties: Information may be received from payment processors, identity verification services, and fraud prevention agencies.

4How We Use Your Data

22Bet Casino uses your data only for specific, legitimate purposes. We never sell your information. The main purposes are outlined below:

• Account Management: To create, manage, and secure your account.
• Service Delivery: For gaming services, payment processing, and customer support.
• Identity Verification: To meet legal obligations and prevent fraud.
• Contact: For important updates, transaction confirmations, and customer support.
• Analytics & Improvement: To improve the platform's services and user experience.
• Marketing: To send you relevant offers and promotions, subject to your consent.
• Legal Compliance: To comply with regulatory requirements and legal obligations.

5Sharing Data with Third Parties

22Bet Casino shares your data only in limited circumstances and exclusively with trusted partners. We never sell your information.

When Your Information May Be Shared

• Payment Processors: With payment gateways such as bKash, Nagad, and others to process transactions.
• KYC Service Provider: With authorized agencies for identity verification purposes.
• Game Provider: Gaming software companies — only the minimum data necessary for game operation is shared.
• Legal Authorities: To comply with legal obligations under court orders or government directives.
• Fraud Prevention: With authorized agencies to detect and prevent fraudulent activity.

When sharing data with third parties, we ensure they uphold equivalent privacy protection standards. All data-sharing agreements are legally binding.

6Cookies & Tracking

22Bet Casino uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Cookie Types

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor and improve website usage.
• Marketing Cookies: To display relevant ads and offers — you can turn these off at any time.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

7Data Protection Methods

22Bet Casino uses industry-leading security technology to protect your data. Our security measures are outlined below:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is kept in encrypted form.
• Firewall Protection: Advanced firewalls are in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): Optional two-factor authentication (2FA) is available to secure your account.
• Security Audit: Regular third-party security audits are conducted.
• Staff Training: All our staff are trained in data protection.

8Data Retention Period

22Bet Casino retains your data only for as long as necessary — no information is stored beyond what is required.

• Account Information: For the full duration your account is active, and up to 5 years after it is closed.
• Transaction Records: A minimum of 5–7 years due to legal obligations.
• KYC Documents: Up to 5 years after account closure to meet legal requirements.
• Customer Support Records: Up to 2 years after an issue is resolved.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Once the applicable retention period expires, we securely delete or anonymize your data. If legal or regulatory requirements necessitate an extension, you will be notified.

9Your Rights

As a 22Bet Casino player, you have several important rights over your personal data. Contact our customer support to exercise any of these rights:

• Right to Access: You can request to see what personal data we hold about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used in certain circumstances.
• Data Portability: You may download a copy of your data.
• Right to Opt Out of Marketing: You can opt out of marketing communications at any time.

10Children's Privacy

22Bet Casino strictly operates for adults (18+) only. We do not knowingly collect data from anyone under the age of 18. Age verification is mandatory at the point of registration.

If we hold any data belonging to a minor, it will be deleted immediately upon a guardian's request and the associated account will be closed.

11Policy Changes

22Bet Casino may update this Privacy Policy from time to time. For any significant changes, we will notify you at your registered email address and post a clear notice on the website. Continued use of the platform after such changes constitutes your acceptance of the revised policy.

12Contact

If you have any questions, concerns, or requests regarding your rights under this Privacy Policy, please get in touch with us:

• Email: privacy@22betcasino.im
• General Support: support@22betcasino.im
• Live Chat: Click the chat button on the website
• Available Hours: 7 days a week, 24 hours a day

To learn more, visit our FAQ Page or Terms & Conditions here.